Cancellation Policy

1. Cancellation Request

All tour cancellations must be submitted in writing by email or via the confirmed WhatsApp contact of our booking officer (+91 8899970937). Verbal cancellations will not be accepted as official requests.

2. Cancellation Charge Matrix

Refunds are calculated based on when we receive your cancellation request, subject to hotel and houseboat booking policies:

• 30+ Days before Tour Start: 90% refund of the advance deposit.
• 15 to 29 Days before Tour Start: 50% refund of the advance deposit.
• 7 to 14 Days before Tour Start: 25% refund of the advance deposit.
• Less than 7 Days / No Show: No refund of the advance deposit.

3. Non-Refundable Components

Certain promotional rates, peak season hotel stays (especially during Eid, Christmas, New Year, or peak Tulip Festival periods), and pre-purchased Gondola Phase 1 & 2 tickets are completely non-refundable once secured as per third-party vendor conditions.

4. Refund Timeline

Processed refund balances are sent directly to the original client bank account within 7 to 10 working days of receiving final written validation.